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Knowledge base
Product Information
Skincare and Product Recommendations
3
Is Coco Shine Hair mask effective on coloured/bleached hair?
Can I use Coco Soft as a day cream?
Are your products suitable for all skin types?
Ingredients
2
Do you use natural ingredients in your products?
How do you calculate the natural content of a formula?
Skin Compatibility and Pregnancy
2
I have a skin condition. Can I still use your products?
Are your products suitable for pregnant women?
Brand related
2
Are Hellobody products natural?
Are your products tested on animals?
Payments & Invoices
Payment issues
0
Invoice request
0
Payment methods
1
How can I pay my order?
Klarna Rechnung
0
Cancellation
Double order
0
Withdrawal
1
Information about the right of withdrawal
Order already returned to expeditor
0
Order/Product never received
0
Klarna Cancellation
0
Shipping
Address change or missing information
1
My shipping address is too long, what should I do?
Tracking order
1
How do I track my order?
Shipment delay / damaged / lost / blocked
1
I received damaged goods, what should I do?
Problems with the shipping provider
1
My parcel has been marked as delivered but I haven't received it. Where is it?
Delivery Costs and times
1
How much will my items cost to ship? How long will they take to arrive?
Returns & Claims
Returns
2
My parcel was returned to the sender/expeditor. What do I do?
How to return a package?
Account
2
Help, I forgot my password !
Why can't I log into my account?
Missing product
0
Allergic reaction
1
A product causes a reaction on my skin. What should I do?
Other Topics
Promo code using instructions
1
How do I use a promotional code?
Partnership request (Ambassador)
0
