Hello Body

Skincare and Product Recommendations 3

• Is Coco Shine Hair mask effective on coloured/bleached hair?
• Can I use Coco Soft as a day cream?
• Are your products suitable for all skin types?

Ingredients 2

• Do you use natural ingredients in your products?
• How do you calculate the natural content of a formula?

Skin Compatibility and Pregnancy 2

• I have a skin condition. Can I still use your products?
• Are your products suitable for pregnant women?

Brand related 2

• Are Hellobody products natural?
• Are your products tested on animals?

Payment issues 0

Invoice request 0

Payment methods 1

• How can I pay my order?

Klarna Rechnung 0

Double order 0

Withdrawal 1

• Information about the right of withdrawal

Order already returned to expeditor 0

Order/Product never received 0

Klarna Cancellation 0

Address change or missing information 1

• My shipping address is too long, what should I do?

Tracking order 1

• How do I track my order?

Shipment delay / damaged / lost / blocked 1

• I received damaged goods, what should I do?

Problems with the shipping provider 1

• My parcel has been marked as delivered but I haven't received it. Where is it?

Delivery Costs and times 1

• How much will my items cost to ship? How long will they take to arrive?

Returns 2

• My parcel was returned to the sender/expeditor. What do I do?
• How to return a package?

Account 2

• Help, I forgot my password !
• Why can't I log into my account?

Missing product 0

Allergic reaction 1

• A product causes a reaction on my skin. What should I do?

Promo code using instructions 1

• How do I use a promotional code?

Partnership request (Ambassador) 0